Returns Policy

Returns Policy
You have 30 days from the date of purchase to request a return or exchange. After 30 days, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

Non-returnable items include:

-Perishable goods (food, flowers, newspapers, magazines)

-Intimate or sanitary items

-Hazardous materials, flammable liquids or gases

Gift cards

-Downloadable software

-Certain health and personal care items

To complete your return:

-A receipt or proof of purchase is required

-Do not return the item to the manufacturer

Partial refunds may apply if:

-The item shows signs of use

-Media (CDs, DVDs, software, vinyl, etc.) has been opened

-The item is damaged or missing parts not due to our error

-The return is requested after 30 days

Refunds (if approved):
We’ll notify you once your return is received and inspected. If approved, your refund will be processed to your original payment method within a few days.

Late or missing refunds:

-First, check your bank or credit card statement

-Then contact your credit card company and your bank

-If you’ve done all this and still haven’t received your refund, contact us at: lovabooksinf@gmail.com

Sale items:
Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges:
We only replace items if they are defective or damaged. Contact us at lovabooksinf@gmail.com and send the item to:
c/ Iruña 17 2A, Bilbao, BI, 48014, Spain

Gifts:
If the item was marked as a gift and sent directly to you, you'll receive a gift credit for the return value. Otherwise, the refund goes to the original buyer.

Shipping:
To return a product, mail it to:
c/ Iruña 17 2A, Bilbao, BI, 48014, Spain
Return shipping costs are your responsibility and non-refundable. If you receive a refund, the return shipping cost will be deducted.

If the item is worth over $75, we recommend using a tracked shipping service or purchasing shipping insurance. We don’t guarantee we will receive your returned item.